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Policies


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Policies


While we know our time with your pup isn't all just fun and games, there are some ground rules we must follow in order to ensure the safety and maximum enjoyment of your loved one.

requirements

All dogs must be:

  • Spayed or neutered
  • At least 6 months old
  • Up-to-date with vaccinations (Bordetella, DHLPP and Rabies)
  • On a regular flea and tick control regiment (NexGard, K9 Advantix, Front Line Plus)
  • On a regular heartworm control regiment (HeartGard)

All dogs must have:

  • Current microchip information
  • Valid county dog licensing tags
  • Strong recall skills
  • Attended puppy school or at least one dog training/behavior class

If you have any questions about any of our requirements, please contact us and we will see if any arrangements can be made.


payment

We accept cash, check or electronic bank transfer as methods of payment.  Please make checks payable to "Point Fetch Match".  Payment is expected promptly after any services rendered (with the exception of prepayment for the Introductory Period).  Regular dog walking clients may choose a weekly, bi-weekly or monthly payment schedule to be collected on the first walking day of agreed schedule.

cancellation / rescheduling

Please notify us at least 24 hours in advance of any cancellations or changes.  Any cancellations or changes made within 24 hours will incurr a $32.50 fee.  No fee will be charged if your walk is rescheduled to a different day of the same calendar week.

weather

Our policy is to go out rain or shine, however safety for all parties involved remains our #1 priority.  In the rare case of extreme weather, we will use our sound judgment to either cancel the visit for the day and/or make alternate arrangements with you.  There will be no penalty fees assessed if we must alter the schedule due to weather.  If any changes must be made, we will make sure to contact you as soon as possible.

holiday schedule

we observe the following holidays:

  • MLK Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Day After Thanksgiving
  • Christmas & New Year's Break (December 19th through December 30th)
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The Next Step


The Next Step


HOW TO BECOME A NEW CLIENT

  1. Please read through our policies and requirement details. If everything matches up with your pup, please visit the CONTACT US link and complete an inquiry form (recommended) or give us a call at (650) 808-7233 Monday through Friday between 8am and 5pm.  If we don't answer, we may be out with the pups.  Please leave a message and we will get back to you at our earliest opportunity.
  2. We will schedule an at-home "Meet and Greet"  for both you and your pup so we may get acquainted.  This will give us the opportunity to learn more about your pup's history, walking needs while also providing you with more information about who we are, what we do and why we are qualified to care for your doggie.  The initial consultation usually takes about an hour or so and is a vital part of the process.
  3. Once everyone is familiar with how things work, we will start with an Introductory Period. The introductory period is a two-week trial period consisting of six (6) walks where everyone can "feel things out" and really make sure Point Fetch Match is a perfect fit for your pup.  This period also allows us to assess your pup's "walk-ability" and eventually get them acclimated to walking in a small pack.  The cost of the introductory period will be at the price of $32.50 per walk and must be prepaid prior to the first scheduled walk date.
  4. Once the introductory period is completed, we will meet with you again to discuss how your pup did and work with you to create a regular walking schedule complete with goals and progress report cards.  And that's it...You're part of the Point Fetch Match Family!