While we know our time with your pup isn't all just fun and games, there are some ground rules we must follow in order to ensure the safety and maximum enjoyment of your loved one.
If you have any questions about any of our requirements, please contact us and we will see if any arrangements can be made.
We accept cash, check or electronic bank transfer as methods of payment. Please make checks payable to "Point Fetch Match". Payment is expected promptly after any services rendered (with the exception of prepayment for the Introductory Period). Regular dog walking clients may choose a weekly, bi-weekly or monthly payment schedule to be collected on the first walking day of agreed schedule.
Please notify us at least 24 hours in advance of any cancellations or changes. Any cancellations or changes made within 24 hours will incurr a $32.50 fee. No fee will be charged if your walk is rescheduled to a different day of the same calendar week.
Our policy is to go out rain or shine, however safety for all parties involved remains our #1 priority. In the rare case of extreme weather, we will use our sound judgment to either cancel the visit for the day and/or make alternate arrangements with you. There will be no penalty fees assessed if we must alter the schedule due to weather. If any changes must be made, we will make sure to contact you as soon as possible.